Speakers & Panelists
Mak Joon Nien
Chief Executive Officer
Standard Chartered Bank
Fozia Amanulla
CEO
Boost Bank
Farhan Ahmad
Group Chief Executive Officer
Payments Network Malaysia (PayNet)
Alexander Kling
Managing Director
Synpulse
Carmen Barnett
Regional Vice President
nCino
Keatky Lim
Chief Strategy and Digital Innovation Officer
RHB Insurance Berhad
Wai Ko-chi
Chief Technology Officer
CGC Malaysia
Syahril Nizam
Chief Risk & Compliance Officer
Lembaga Tabung Haji
Manpreet Singh
Senior Managing Director & Group Head for Customer Experience
CIMB Group
Ros Dayana Shaik Asgar
Head of Compliance,Risk, Legal and Shariah
Bank Islam Malaysia Berhad
Dominic Yew
Chief Information Security Officer & Head IS & DRM
OCBC
Nic Ngoo
CTO
Ryt Bank
Alexander McFaull
EVP
Maybank
Kee Lim Gan
Head of Cybersecurity and Tech Risk
GXBank
Sean Choo
Partner
Oliver Wyman
Jason Yuen
Partner, Technology Consulting
Ernst & Young Consulting Sdn. Bhd.
Kiran Mistry
Regional VP, Head of Financial Services
SAP Asia-Pacific & Japan, China
Jaya Prakash (Jay)
VP - Head of Business Process Management Department
Bank Muamalat
Hazmi Yusof
Country Head, Malaysia
Frost & Sullivan
Laurent Doucet
Partner | Insurance, Asia
Roland Berger
Chiew Wei Wing
Chief Product Officer
TNG Digital
Chitra Sridharan
Chief Customer Experience & Marketing Officer
MCIS Life
Jacky Aw Swee Liang
Head of Tech Risk and BCM
Kenanga Investment Bank
Teng Wei Lim (Thomas)
Group Chief Information Security Officer (GCISO)
Affin Bank Group
Rostyslav Prus
Executive Managing Director
RM Investment Bank
Anand Mukati
Country Head of Global Payment Solutions
HSBC Bank Malaysia Berhad
Fareez Shahfiqar
CO-FOUNDER / LEAD TRAINER
FUELLING DYNAMIC DREAM SOLUTIONS
Gavin JW Chan
Director, Head of Corporate Sales
Citibank Berhad
Mak Joon Nien
Appointed
Mak Joon Nien was appointed as the Chief Executive Officer (CEO) and Board Member of Standard Chartered Bank Malaysia in 2022. He is the first Malaysian to hold the position at the country’s oldest operating bank.
In his capacity as CEO, Mak is responsible for shaping the bank's business strategy, steering its performance, overseeing operations, and upholding corporate governance.
In June 2024, Mak took on an expanded role as Head of Banking and Coverage. In this capacity, he spearheads client relationships and propels the Corporate and Investment banking business through the seamless delivery of services, solutions, and product offerings to this crucial client segment.
Career
With over 27 years of profound expertise in investment and corporate banking, Mak boasts a distinguished career trajectory within Standard Chartered. This journey commenced in 1997 at Standard Chartered Malaysia, leading him to join the regional Corporate Advisory and Industries Coverage group in Singapore in 2002.
Over the course of 15 years, he executed landmark Merger and Acquisition and Leveraged Finance transactions across the region. Subsequently, Mak assumed the role of Managing Director for the coverage of Private Equity clients in the region. Returning to Malaysia in 2017, he undertook the role of Country Head of Corporate & Investment Banking.
Mak earned a Business degree from Bradford University, followed by a Master's degree from Imperial College London. Additionally, he actively shares financial insights in a range of media publications, speaking engagements and various industry bodies.
External appointments
Mak's esteemed affiliations include being a member of the Council of the Association of Banks Malaysia (ABM), the Council of the Asian Institute of Chartered Bankers (AICB), a Director of the Financial Industry Collective Outreach (FINCO), a Board member of Standard Chartered Global Business Services (GBS), Asian Banking School (ABS) and serving as the Chairman of the British Malaysian Chamber of Commerce (BMCC).
Fozia Amanulla
Fozia Amanulla is the Chief Executive Officer of Boost Bank since 15 January 2024. Boost Bank is the first primarily Malaysian-owned digital bank, distinguished by its ground-breaking embedded digital banking app. Boost Bank is a subsidiary of Boost, the regional full spectrum fintech arm of Axiata.
Fozia joined Boost in 2022 as the Deputy Chief Executive Officer of Boost Credit, the AI-based micro-financing business at Boost. Concurrently, she also held the position of CEO Designate for the digital bank of Boost.
Prior to joining Boost, Fozia was the Chief Business Development Officer at Alliance Bank Malaysia Berhad, where she spearheaded the bank's digital and partnership transformation for the SMEs. She also served as the CEO of Alliance Islamic Bank Berhad between 2017 to 2021.
Throughout her career, Fozia has held various leadership roles in areas such as investment banking, corporate & commercial banking, SME banking, and Islamic banking. She also served as a board member of the CIIF(Chartered Institute of Islamic Finance) and AllianceDBS Research.
Fozia holds a BA Degree in Accounting and Finance from the University of Humberside, Hull, England. She is a Chartered Banker accredited by the Asian Institute of Chartered Bankers and holds the distinguished title of Fellow Chartered Member of the CIIF.
Farhan Ahmad
Mr. Farhan Ahmad is the Group Chief Executive Officer of Payments Network Malaysia Sdn Bhd (‘PayNet’). He joined PayNet in April 2022, bringing with him over 25 years of financial services experience as an entrepreneur and senior executive in the US and UK.
As an entrepreneur, Mr. Ahmad most recently founded Bento for Business, a B2B financial operating platform for SMEs that he successfully grew and sold to US Bank, the fifth largest retail bank in the US. Prior to Bento, he founded 2 other successful start-ups, pioneered several ‘first of its kind’ payment solutions, including the very first online Buy Now Pay Later solution, and holds several patents in the payments space.
As an executive, Mr. Ahmad most recently ran Digital Card Payments for Europe for Barclays. In the past, he has held various leadership roles with Discover Financial Services, JP Morgan Chase, Bank One, and First USA.
An International Baccalaureate scholar, he has a bachelor’s degree in Economics from the University of Pennsylvania and is an Official Member of Forbes Finance Council since June 2019.
Alexander Kling
Managing Director
Synpulse
Alex is a financial services strategy and transformation leader with deep expertise across digital topics covering corporate and investment banking, retail banking, asset and wealth management, as well as insurance. He has 20 years of experience serving incumbent and challenger FS players across Asia, Middle East and Europe around a multitude of topics ranging from strategy and customer value proposition design to technology transformation and implementation. He is based in Singapore.
Carmen Barnett
Carmen Barnett is a Regional Vice President with nCino, responsible for managing relationships with enterprise and regional banks. She brings 20 years of experience in technology for the financial services industry, helping institutions achieve their strategic objectives through the use of innovative technology and strategic partnership. Prior to nCino, Carmen held senior relationship management roles at Pega, FIS and Solifi.
Keatky Lim
Keatky has been leading Strategy and Digital Innovation at RHB Insurance Berhad (RHBI) since 2022. In this role, he drives the formulation and execution of strategy, proving that ‘insurance’ and ‘innovation’ can certainly belong in the same sentence. Under his leadership, RHBI earned its first-ever industry recognition in Digital Adoption and Digital Transformation in 2025, a milestone that demonstrated how ideas can translate into meaningful impact to everyday lives.
Entrepreneurship has also been part of his journey. Keatky co-founded a fintech startup that took the age old concept of barter trade and gave it a digital twist, helping micro and small businesses at the bottom of the pyramid ease cash flow through tokenization and blockchain. Before that, he founded a consultancy firm working with traditional insurers to reshape their distribution and operating models, a venture that proved both valuable and rewarding. These ventures are grounded in his 20+ years of corporate experience in financial services across the region, where he has worn many hats, each adding a new perspective to his journey.
Outside the boardroom, Keatky believes in being a corporate athlete, convinced that an active body nourishes a creative mind. He thrives on crossing marathon finishing lines for the adrenaline rush (and the occasional bout of self-questioning mid race). These days, his energy is mostly spent at the ‘kitchen’ where strategy and reflexes collide with just as much intensity and the odd lucky pickleball shot keeps him hooked.
Wai Ko-chi
Ko-chi is an IT leader with wide-ranging experience in program and technology management, focused on ensuring technology investments and delivery results in desired business outcomes and operational resiliency. He has a knack for seeing the big picture, and how different technology and digital trends and components should be adopted to ensure business and technology are always coherent with each other to achieve the desired outcomes. He has been involved hands-on in developing and managing technology strategy, applications development, systems integration, infrastructure services as well as project management. He is currently leading the technology practice, covering the entire spectrum from strategy to capabilities to enable the corporation's digital transformation, business growth, and resiliency.
Syahril Nizam
Syahril Nizam brings over 30 years of experience in risk management, compliance, finance, and investment oversight across both publicand private sectors.He currently leadsthe Group Risk & Compliance Division at Lembaga Tabung Haji, where he has been instrumental in enhancing enterprise risk frameworks, governance maturity, AML/CFT capabilities, and ESG integration across the group.
Prior to joining TabungHaji, he servedas Chief Risk Officer at Manulife Insurance Berhad and held varioussenior leadership rolesat Maybank, BursaMalaysia, and RHB Bank. Syahrilholds a Bachelor's Degree in Accounting from UiTM and is a member of the Malaysian Institute of Accountants (MIA) and Institute of Enterprise Risk Practitioners (IERP). He is also certified in Quantitative Risk Management and a graduate of Manulife’s Global IGNITE Leadership Program.
Manpreet Singh
An award winning CX leader and CCXP, with a commendable track record of building and delivering Customer Experience solutions in both local and international markets. Her forte lies in developing and leading CX strategies, delivering UIUX and driving Digital
Transformation programmes with P&L responsibility, in culturally diverse and complex environments.
Manpreet is the current head and pioneer of the Group Customer Experience function at CIMB Bank, wherein she has established a customer led culture anchored on treating customers fairly and delivered digital led transformational projects . She is responsible for
optimizing customer journeys, curating superior experiences, driving continuous improvement and building sustainable measurement ecosystems to support business strategies. She has held various key leadership roles in Maybank, HSBC and ABN AMRO
respectively.
She has an unwavering passion for Customer Experience which she brings to life with her “possibility thinker” attitude. Manpreet is also identified as one of the Top 10 Business Leader by CXO Outlook 2022 and is a member of the Customer Experience Professionals Association (CXPA and part of CXPA Regional Council in Asia, is a Global Advisor to CX Malaysia (under CCAM) and also a member of Institute of Corporate Directors Malaysia (ICDM).
Ros Dayana Shaik Asgar
Head of Compliance,Risk, Legal and Shariah
Bank Islam Malaysia Berhad
Dominic Yew
Dominic Yew (Dom) is a seasoned CISO and cybersecurity thought leader with a proven track record of architecting enterprise-wide cyber security strategies that drive business resilience and regulatory confidence . He is also an active cybersecurity speaker and panelist at local cybersecurity and digital transformation events.
Currently, Dom is the Chief Information Security Officer (CISO) for OCBC Malaysia. He has over 20 years of hands-on experience, including 14 years in the highly regulated banking and financial services industry. His expertise spans the full cybersecurity spectrum- grounded in global standards such as NIST (800-53,Cybersecurity Framework), ISO/IEC 27001, PCI-DSS, and Sarbanes-Oxley (SOX). As a practitioner deeply familiar with regional regulatory frameworks including BNM RMIT, BNM MCIPD, MAS TRM, PDPA, and CSF. He brings a sharp compliance lens to security program design, ensuring alignment with both business objectives and cross border regulatory requirements.
Nic Ngoo
Nic has built robotics, cloud infrastructure, payment systems, e-commerce and now he's helping to build the Ryt Bank for Malaysians by Malaysians. From Amazon's robotics warehouses to Petronas stations to Wall Street-listed fintech, Nic has lived through digital transformation across multiple industries. This journey taught him that transformation isn't really about technology – it's about people, culture, and the courage to reimagine what's possible.
Starting his career in the US, Nic's Amazon journey spanned retail to cloud – from Amazon Robotics building warehouse automation to AWS helping Fortune 500 companies navigate digital transformation. Returning to Malaysia, Nic proved that local talents could build world-class fintechs. He helped build payment systems and eWallet at Astro and led technology teams at marketplace leader Kaodim. At SETEL under Petronas, he scaled from 10 engineers to Malaysia's largest fuel payments platform serving three million users processing over RM100+ million monthly. He then joined MoneyLion, the NYSE-listed financial super-app, to lead their global engineering teams, scaling platforms to handle billions of dollars in transactions. At AmBank, he transformed their wealth management platform with internal engineering team and kickstarted their cloud transformation journey as part of their modernisation strategy.
Nic's approach combines Silicon Valley velocity with Malaysian market understanding. He's mastered the art of balancing innovation with compliance, moving fast while never forgetting that financial services require absolute integrity and reliability. He represents the rare leaders who has built platforms, scaled teams, and navigated the challenges of transformation across multiple markets. Today, as the CTO of Ryt Bank, Nic continues building Malaysian talents and the future of banking as the first AI-powered bank in the world.
Alexander McFaull
Alexander McFaull is Executive Vice President at Maybank, where he co-leads Group Strategy Development. In this role, he drives the design and execution of Group-wide strategies and delivers high-priority initiatives at the intersection of business and technology.
He also leads Maybank’s Ecosystems and Post-Investment Value Creation teams, building and accelerating partnerships and investments with regional players across diverse industries to unlock long-term value.
Passionate about making banking better in Southeast Asia, Alexander has advised leading regional and global financial institutions across eight markets, bringing both strategic vision and a focus on execution.
Kee Lim Gan
Gan has served in various roles to fortify organisations against cyber threats for the past 20 years. His experience spans across a spectrum of industries including retail, energy, logistics, consulting and financial services. As the Head of Technology & Cyber Risk at GXBank, his daily responsibilities include providing strategic and tactical resolutions to continuously secure the Bank and influence the industry towards a cyber resilient fintech culture.
Sean Choo
Sean Choo has over 20 years of consulting experience spanning strategy, customer experience, analytics, and digital. He has worked with leading financial institutions across Asia including Singapore, Malaysia, Thailand, Vietnam, Indonesia, Korea, Japan, and Australia.
He holds a Bachelor of Commerce from the University of Melbourne and an MBA from London Business School.
Jason Yuen
Professional background
►Jasonisa Partner in EY Consulting and the Malaysia Cybersecurity Leader with over 27 years of experience in Cybersecurity, Governance and Controls.
►Jason is a regular speaker in regional and global events including IIA International Conference, San Diego Secure eCity Conference, Singapore Technology Audit and Controls Conference, ISACA Asia CACS, ISACA/MNCC National Conference, Hacker Halted, Bursa Malaysia Industry Education and others.
►Jason is a recognized leader in the industry and currently serves as a member of PIKOM’s Cybersecurity Committee and also on Tung Shin Hospital’s IT Committee.
►He was a Past President of ISACA Malaysia Chapter and also served on ISACA’s regional boardon Governmental and Regulatory Agencies.
►His previous roles include Industry Advisor to the CEO at Cybersecurity Malaysia,General Manager at a regional Managed Security Service provider, Director at Consulting firm as well as Platform Security leader at Microsoft Malaysia.
Selected professional experience
►Led various local and regional engagements in cyber security, risk and governance including:
Providing cybersecurity consulting services to 4 out of the 5 Digital Banks as part of the readiness preparations and industry launches
Assisted various financial services entities on cloud migration including cloud risks assessments, framework development as well as regulatory approval requirements
Leadings and facilitating a number oforganisations through cyber incident exercises and simulations
Cybersecurity maturity assessments and transformation program development for various organisations including banking, regulators, local conglomerates and others
Building business continuity plans for various clients including banking, manufacturing, pharmaceuticals and others
Leading various security assessments including penetration testing, red team and compromise assessments
Kiran Mistry
Kiran brings over 25 years of global leadership experience driving revenue growth in the financial services and technology sector, including key roles at Standard Chartered Bank, Barclays, and SAP.
As head of SAP's financial services business in Asia Pacific, he is focused on empowering financial institutions to embrace the future of finance through innovative, technology-driven solutions. He combines his deep expertise in banking and technology with SAP's extensive resources to develop and implement business models that generate revenue and drive sustainable growth for both SAP and its clients.
Jaya Prakash (Jay)
Jaya Prakash (Jay) is Vice President and Head of the Business Process Management Department at Bank Muamalat Malaysia Berhad. He leads the bank’s Automation Centre of Excellence (ACE) and is spearheading the development of its first enterprise-wide AI framework, while also contributing to broader efforts to advance the bank’s AI initiative.
With over 20 years of experience in banking operations, process improvement, IT and intelligent automation, Jay has been instrumental in introducing Robotic Process Automation (RPA) to the bank — improving efficiency, scalability and service delivery. Under his leadership, the department also manages all policy and procedural documentation across the bank, ensuring governance and alignment as new technologies are integrated.
Jay focuses on creating smart, practical solutions that make financial platforms agile, scalable and insight-driven, while balancing innovation with regulatory, risk and Shariah compliance.
His approach bridges operational realities with digital opportunities, ensuring transformation is execution-ready and sustainable. As ACE expands to include AI adoption in its roadmap, Jay continues to champion initiatives that blend technology, governance and business outcomes to strengthen the bank’s capabilities for the future.
Hazmi Yusof
Functional Expertise
Hazmi has more than 24 years' experience in go-to-market and business strategies. His key focus is to build and drive the right eco-system that would enable growth in a particular industry or market.
Hazmi believes in embracing digitally driven business models to achieve environmentally friendly and sustainable growth.
Industry Expertise
Experience base covering broad range of sectors, leveraging long-standing working relationships with leading industry participants’ Senior Executives in
Smart Cities & Smart Mobility
Transportation and Logistics
Business Model Transformation
Digital Transformation
Net Zero Carbon pathway
What I bring to the Team
Hands on experience in Smart City planning and implementation in Johor, Selangor and Portugal
Smart and Sustainable City centric technologies andbusiness models
Digital and business model transformation planning
Go-to-market and eco-system enablement
Malaysia and Southeast Asia leadership role
Career Highlights
Oversee the Smart Selangor blueprint, implementation plan, vendor procurement and impact assessment of Smart Initiatives in Selangor DarulEhsan 2016-2018
Project Lead for Smart City Madeira Regional Government, Portugal
Project Lead for Smart and Sustainable Building Standards Guideline for Smart Cities .
Project Lead for Market Entry of Malaysian Smart City related solutions into Indonesia, Philippines & Vietnam
Steering committee for Urban Observatory Iskandar Region study
Digitalisation and business model innovation for an automotive OEM.
Laurent Doucet
Laurent Doucet is a Partner at Roland Berger Greater China. He leads Roland Berger's Asia Insurance practice and Value Creation work in Southeast Asia.
Laurent has over 20 years of professional consulting experience with an extensive international background, having worked in Europe, North America, and, for the past six years, Asia, where he has been based in Hong Kong.
During this time, Laurent has helped clients address challenges related to strategy, transformation, operations, digitalization, mergers & acquisitions, and private equity investments. His track record includes successful assignments for both multinational and local clients.
He is also an expert in digital and operations topics, leading large transformation programs for global players that involve significant digital components to drive top-line growth, customer excellence, and efficiency objectives.
Chiew Wei Wing
Chiew Wei Wing (Wing)
is the Chief Product Officer and Head of Growth at TNG Digital, where he leads product innovation, user experience, and growth across one of Malaysia’s most widely used digital payments & finance platforms. With over a decade of experience spanning fintech, payments, and mobile wallets, Wing has built and scaled products across all stages of maturity—from launch to growth and transformation. Prior to TNG Digital, he held product leadership roles at Jewel Paymentech (an Advance Intelligence Group company) and Samsung Malaysia Electronics, where he was part of the team behind launching Malaysia’s first widespread mobile wallet. He is passionate about building user-centric, data-driven products that deliver impact at scale.
Chitra Sridharan
From leading in Internal Audit to shaping the future of Customer Experience and Marketing, my career reflects a journey of transformation. My early pivotal years in the governance space sharpened my analytical, governance, and stakeholder management skills; a solid foundation that continues to guide my role today.
What drives me now is the opportunity to merge data driven insights with customer first strategies, creating experiences that strengthen brand presence & connections, optimize customer journeys, and accelerate business growth.
Jacky Aw Swee Liang
is the Head of Technology Risk & Business Continuity Management, with extensive experience in IT governance, cybersecurity, and operational resilience. Formerly Head of IT Governance at QTerminals, Jacky brings deep expertise in aligning technology with business strategy and regulatory compliance. His insights into risk management and digital transformation make him a valuable contributor to industry discussions.
Teng Wei Lim (Thomas)
I’m currently the Group Chief Information Security Officer (GCISO) of Affin Group, responsible for protecting the Bank’s digital assets, technology and cyber security resilience through risk frameworks, programs and governance tools.
Experienced Transformation Project & Technology Risk Management (IT & Cyber Security) Specialist with vast IT experience. International Speaker and Panelist on Emerging Technologies and Cybersecurity Topics.
Skills include analytical thinking, creative problem solving, technical savvy with pragmatic project, risk management, A.I. and cyber security experience on implementation, protect and improve resiliency, return of investment and user experience for stakeholders.
Rostyslav Prus
Started career with different Stock Exchanges since 2008. Establishment of few IT Companies focused on investment infrastructure and products during last 10 years. PhD in business administration in Switzerland from Swiss School of Management. Various personal financial licenses from Cyprus and Malaysian Security Exchange Commissions. In 2018 co-founder of fund management Company in Europe and since 2021 establishment and governing of RM Investment Bank, Malaysia, Labuan.
Anand Mukati
Anand MUKATI, Head of Global Payment Solutions, HSBC Bank Malaysia Berhad
Anand is a driven business leader with +22 years’ experience in Transaction Banking, Technology and Consulting sectors working in Malaysia, South Korea, Singapore, Hong Kong and India. He has a successful track record of relentless execution and excel in managing complex, multi-cultural teams by doing ‘more with less’ and are passionate about building a high customer-centric culture through innovation for sustainable business growth.
Fareez Shahfiqar
A visionary corporate trainer and speaker with 15+ years of cross-industry expertise, I craft Human and Digital Intelligence through Directive Communication Psychology and AI integration to build future-ready teams with purpose and performance. Known as The Skilled Craftsman, I bring together neuroscience, cultural insights, and cutting-edge tools to create transformative learning that Empowers, Educates, Engages, and Entertains.
🏆 Favikon Rankings:
No. 1 Sales LinkedIn Creator in Malaysia
Top 5 All-Platform Sales Creator in Malaysia
No. 9 Sales & Marketing Creator in Malaysia
Gavin JW Chan
Gavin leads Citibank Malaysia’s Corporate Sales & Solutions team, delivering Markets solutions across multiple asset classes including FX, Rates, Commodities and Digital FX Solutions. He brings over a decade of experience in financial markets, having first joined Citibank Malaysia as a Management Associate in 2010.
Gavin returned to Citibank Malaysia in 2024 following a 4 year stint in Citibank Singapore leading the Markets Sales Team covering the Citi Commercial Bank segment.
Gavin graduated from the University of Bristol, UK with a First Class Master of Engineering (Mechanical Engineering) in 2009.
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